FAQ
Why focus only on women?
Women are about twice as likely as men to experience depression and anxiety, and research consistently shows women face a higher risk of developing both mental illness and chronic medical conditions over their lifetime. Much of this is tied to the many roles women carry, often serving as the primary caregiver at home while also working outside of it, which can leave little room for the self-care needed to protect their overall health. We created Becoming Balanced to meet that need directly, with care built around the realities of women’s lives.
Are these services covered by my insurance?
We accept most insurances. Since coverage and benefits vary by plan, we recommend confirming your specific coverage directly with your insurance provider before your appointment. We’re not able to provide coverage estimates, but we’re happy to help however we can.
Do I get a choice of who I see?
Absolutely. That said, some of our clinicians may not be accepting new clients or may have a waitlist at a given time, so we may suggest another clinician who could be a great fit for you. We encourage you to visit our Who We Are page to learn more about each clinician and find someone who feels right for you.
What can I expect for my first appointment?
Once your first appointment is scheduled, you’ll receive a text or email with forms to complete ahead of time. When you arrive, simply check in at the front desk. Your first session tends to run a little longer (around 60 minutes), giving us time to get to know you and understand what brings you in. Our goal is for you to leave that first visit with a treatment plan built around your needs.
What do I need to do for my first appointment?
Please bring a photo ID, your insurance card, and payment for any applicable co-pay, which we’ll collect before your session begins. We also recommend arriving about 10 minutes early to settle in.
Are there really dogs in the clinic?
Yes! Our clinicians are animal lovers who believe a canine companion can be a comforting presence during sessions. Dr. Zielke and Rachel typically have at least one dog with them in the office. Above all, we want every person who walks through our door to feel welcome and comfortable, so if you’d prefer not to have a dog present, just let our office staff know when scheduling your appointment.
What is a Good Faith Estimate?
Under the No Surprises Act, health care providers are required to give patients who don’t have insurance, or who are not using their insurance, an estimate of the expected charges for services before those services begin.
- You have the right to receive a Good Faith Estimate explaining how much your care is expected to cost.
- You can request a Good Faith Estimate before scheduling a service, or at any time, by asking your provider or our office staff.
- If you receive a bill that is $400 or more above your Good Faith Estimate, you have the right to dispute that bill.
- Please keep a copy of your Good Faith Estimate for your records. You may need it if you are billed more than the amount on your estimate.
For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises or call 1-800-985-3059.
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